How to change and refund a train ticket in China?

Ticket change

You can change your ticket at the 12306 website or APP, or at the ticket office at the railway station.

Ticket refund

You can cancel your ticket at the 12306 website or APP, or at the ticket office at the railway station. Service fees may be incurred depending on the time of cancellation.

You can enter and exit the railway station through automatic or manual ticket check gates with the original valid identification documents used when buying tickets, and please cooperate with staff to complete ticket verification on the way. For details of relevant rules, please visit the 12306 website or APP, or call China Railway customer service hotline (12306) for consultation.